Hello Stalwart Support,
I am experiencing an issue very similar to the one described in this thread.
When I try to request a trial license, the Licensing Portal reports:
“A subscription for my domain already exists. Please login and open the Subscriptions page to manage it.”
When I use Forgot Password, the portal confirms that a password reset email has been sent, but I never receive it.
I monitored my SMTP server. I previously saw a connection from mail.stalw.art, but it disconnected with:
0 message[s] received
When requesting additional password reset emails, the portal says the email was sent, but I do not see a new SMTP connection reaching my mail server.
Could someone from the Stalwart team please check the outbound delivery logs? I can provide the domain name, email address, timestamps and complete SMTP logs privately.
Thank you.