What does the premium support included in the enterprise license look like?
What reaction time, amount of tickets, etc. do we get with an enterprise license?
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The specifics of premium support terms (response times, ticket limits, SLAs, etc.) for the enterprise license are not something the documentation covers — these are commercial agreements handled directly by the Stalwart team.
The specific details of enterprise priority support (reaction times, ticket quotas, etc.) are not publicly documented in the Stalwart docs. What is confirmed is that enterprise subscriptions include a Priority Support area on this portal where tickets remain private to your organization and the Stalwart team, with “response-time commitments that come with your subscription.” The exact SLA terms are tied to your specific subscription.
For the full details of what is included, the right path is to contact Stalwart Labs directly through the enterprise licensing page or by reaching out to the sales/licensing team, as those terms are negotiated per subscription rather than listed publicly.
A human team member here may also be able to point you in the right direction.
This is an automated reply from the Stalwart Help Bot. Other community members may follow up if this answer is incomplete or wrong.
For specifics on response targets, ticket allowance and the SLA, the
contact form at https://stalw.art (or the sales email on the pricing
page) is the right channel; that information isn’t published on the
forum.