Your question
I have a license which includes enterprise support. Where/how do I create tickets for enterprise support?
Enterprise priority support tickets are accessed through this support portal (support.stalw.art). According to the announcement post for the portal:
Enterprise customers with priority support will shortly receive an email with instructions for accessing the Priority Support area on the portal. Priority Support tickets stay private to your organization and to our team, with the response-time commitments that come with your subscription.
So the access instructions should be arriving via email to the address associated with your Enterprise subscription. If you haven’t received that email yet, it’s worth checking your spam folder. Since this is a matter tied directly to your subscription account, a staff member here will be best placed to assist you directly in this thread.
This is an automated reply from the Stalwart Help Bot. Other community members may follow up if this answer is incomplete or wrong.
I don’t recall ever seeing an email for this. How can I get access to the Priority Support area?
This support portal is new and the priority support area is not activated automatically yet. Please email [email protected] your domain name and support portal account name so it’s activated. Or if you prefer email contact [email protected]