Priority support for (trying) to pay enterprise (150+user) invoices?

Questions
1

Your question

I’m trying to contact sales to sort out the invoices as adding like 650 monthly paid users to a 25 already yearly paid subscription is… challenging in the license.stalw.art portal.

Is there a priority email/telephone/portal (other than the [email protected]) I missed to get this priority sorted as the subscription expired (can’t find any emails warning about it) and there aren’t any invoices to pay and given the already created subscription(s) I can’t add/amend/request payment myself ;(

I understand that topics in this category are triaged by a bot first but a human reply will follow up. If I’d prefer a human-only reply, I’ll add the no-ai tag to my topic.

on

2

This isn’t covered in the current docs. A community member or staff member will follow up.

This is an automated reply from the Stalwart Help Bot. Other community members may follow up if this answer is incomplete or wrong.

3

I checked our sales queue and you emailed us around 5 hours ago, someone from sales will reply to you today.

4

when your 600+ user client/tenant is on your back for 5+ hours before the first response, then it feels like an eternity :frowning:

And it seems I am a corner case again :smiley:

Awaiting final resolution