Unable to get email regarding enterprise license

Issues
1

Issue Description

I have signed up for a trial of an Enterprise license, but the email regarding the license was not delivered. (Yes, checked spam.) I suspect this might be because the email address that the license was to be sent to was sent to a Rackspace email address, and see my recent issue about that.

I also do not receive a password reset email when I attempt to log in to https://license.stalw.art, possibly for the same reason.

Expected Behavior

Receive email regarding license and password reset.

Actual Behavior

No email arrives.

Reproduction Steps

Request password reset email.

No email arrives.

Stalwart Version

v0.16.x

Installation Method

Binary (Linux)

Database Backend

PostgreSQL

Blob Storage

PostgreSQL

Search Engine

PostgreSQL

Directory Backend

Internal

I have reviewed the documentation and FAQ and confirm that my issue is NOT addressed there.

on

I have searched this support forum (open and closed topics) and confirm this is not a duplicate.

on

I understand that topics in this category are triaged by a bot first but a human reply will follow up. If I’d prefer a human-only reply, I’ll add the no-ai tag to my topic.

on

2

This is an account/licensing delivery issue rather than a server configuration question, so it isn’t something covered in the documentation, it needs manual attention from Stalwart staff who manage the licensing portal and email delivery for license.stalw.art.

This is an automated reply from the Stalwart Help Bot. Other community members may follow up if this answer is incomplete or wrong.

3

Please contact [email protected] and include your domain name/email address so we can check our delivery logs.